Resort info

Welcome to Giverola

We are happy to have you with us and spoil you here in Arenas Resort Giverola. Please find below some important information for your stay with us. Do not hesitate to contact our Arenas Resort Giverola team if you have any questions or wishes. We wish you beautiful, memorable and relaxing holidays in our little paradise.

 

Your hosts

Gaby & Patrick Flückiger and team

 

Vision

You will live an unforgettable experience and enjoy a warm hearted hospitality in unique hotels, close to nature, with the strong desire to come back.

 

Mission

The individually managed Arenas Resorts, located in unique sea and alpine surroundings are guarantors of personal hospitality, regional anchoring and stand for active and relaxing holiday experiences. Our guests appreciate our attractive upper midscale hotels offer-ing specially extensive facilities and fair priced value.

 

Values

Solution-oriented

We think optimistically and are convinced that we can always find a solution. Instead of ignoring problems, we tackle them energetically.

 

Ambitious

We face up to challenges and continue to evolve. We go the extra mile to achieve our ambitious goals.

 

Respectful

We show empathy and react to the character and ex-pectations of our partners. We respect nature and our environment.

 

Reliable

We work reliably and behave credibly. We want to impress with our competence and gain the trust of our partner.

 

Internal phone numbers

Reception: 100

Indoor swimming pool: 884

Sports office: 886

Restaurant Madrugada: 889

Emergency phone Security Service 24 h: 0-686 962 988

 

Ants

As our Resort lies embedded amidst a beautiful natural reserve, it is impossible to stop ants from visiting your apartment every now and then. In order not to attract ants, we kindly ask you to store foodstuffs, fruits, open juice and lemonade bottles, sweets etc. in the fridge or in the cupboards and not to leave them lying around. However, if you should have any problems with ants, please inform our reception (phone no. 100) so that we can take suitable measures.

 

Apartment cleaning

The apartment will be cleaned for the first time on the 7th day of your stay and after that once a week; last day cleaning on the day of your departure. On request, you can book daily apartment cleaning at the reception; this service is subject to a surcharge. The Open Suite are cleaned every day.

 

ATM and credit cards

The automatic cash dispenser at the main building is avail-able to you 24/7. It is not possible to get any cash or to ex-change currency at our reception. You can settle your bills at the reception with credit card (Visa, Master or EC cash).

 

Bars

«Patio Bar» at the inner courtyard of the central building.

Bar «Tasca» in our beach restaurant.

Coffee shop/bar «Tropical» in the indoor swimming pool building.
For information regarding the opening hours, please check our info channel no. 1.

 

Beach Bar “Chiringuito”

Our typical Spanish beach bar is opened from about June to about mid-September.

 

Bath towels

Bath towels can be rented at the indoor swimming pool or at the sport office. We kindly ask you not to take any white towels from the apartments with you to the beach or pools.

 

Bicycle tours

Do not hesitate to contact our animation team if you would like to organise a bicycle tour. Mountain bikes, E bikes and children bikes can be rented. Please ask at the sports office in the valley of our Resort. Phone no. 886

 

Boat tours

Tickets for boat tours are available at the reception as well as in the sports office. You can board/alight directly in our bay in Giverola or at the main beach of Tossa de Mar. Please ask for the offer at our reception.

 

Bus connections

The public bus service «SARFA» and «Pujol» offers sev-eral connections daily from Tossa de Mar or Lloret de Mar to the centre of Barcelona. You can get the timeta-ble at our reception.

 

Change of towels

Towels are changed three times a week.

 

Cloakroom

There is a cloakroom with toilets and dressing rooms in the indoor swimming pool. A lockable locker is available for every unit.

 

Credit cards

Visa, MasterCard and EC cash are accepted for payment of the bill.

 

Car rental

Explore your surroundings on your own in a hired car. The staff at the reception will be happy to assist you in renting a car.

 

Change of bed linen

The bed linen is changed once a week, for the first time on the 7th day of your stay.

 

Departure

Please vacate your apartment by 10 am on the day of your departure. We kindly ask you to settle the bill for your apartment at the latest by 9.30 pm on the day be-fore your departure and to subsequently pay any further orders in cash or by credit card. The mandatory visitors’ tax is EUR 0,60 per day/person as of 17 years of age (maximum amount EUR 4,20 per person/stay) and will be charged to you at the end of your stay. Please do not forget to return the Resort bracelets with the chip and the chip for the parking when checking out at the reception.

 

Doctor

In case of any health problems, for first aid assistance and medical appointments, please contact our staff at the indoor swimming pool (phone no. 884) or inform our Security Service (phone no. 0-686 962 988) or the ambu-lance (phone no. 061).

 

Emergency numbers

Reception: 100

Spanish emergency numbers

Internal Security Service: + 34 686 962 988

External emergency number: 112

Rescue service: 061

Fire service: 085

Local police: 972 340 135

District police, emergencies: 088

 

Fitness room

Our well equipped fitness room is located in the indoor swimming pool building; access is allowed to all guests as of 16 years of age.

 

Found objects

We kindly ask you to hand over any objects found to the reception.

 

GIVI

Our Resort mascot GIVI accompanies our youngest guests during many activities.

Half-board dining room main building

The half-board restaurant «El Mercat» with terrace is located on the first floor of the main building. You can eat as much as you like at our rich and varied breakfast and dinner buffets. Let yourself be spoilt. Dinner buffet includes seasonal, Mediterranean as well as internation-al dishes. Guests without half-board booking may also enjoy our buffets subject to payment. Please ask the head waiter in charge.

 

Hiking tour maps

Maps for hiking, biking and running tours are available at our supermarket. City maps of Tossa de Mar, Barcelona and Girona are available at the reception free of charge.

 

Inclined lift

You can comfortably reach the valley of our Resort us-ing our inclined lift. Children younger than 12 years are allowed to use the lift only if accompanied by an adult.

 

Indoor swimming pool

The indoor swimming pool is operated from the start of the season until mid-June as well as from mid-Septem-ber until the end of the season as saltwater bath and from mid-June to mid-September as fresh water pool. The recommended bath time of 30 minutes in the salt-water bath should not be exceeded for health reasons. Children younger than 12 years are allowed access to the saltwater bath only if accompanied by an adult. Bath-ing caps mandatory in Spain are available at the indoor swimming pool. Besides you will find 2 bubble pools and a mini pool for the children in our relax centre.

 

Internet

There is a wireless network in the public areas of our Re-sort. You can get the access code at the reception free of charge. Please note that our Wi-Fi has slow reaction, as there is no fibre optic line between Tossa and Givero-la. We appreciate your understanding.

 

Lawn and beach

Every accommodation includes a sunshade and two yellow deck chairs on our beautiful private lawn directly adjacent to the public sandy bay. Please contact the pool attendant for reservations. The sunshades and blue deck chairs on the public sandy beach are available to both our Resort guests and external visitors for a fee.

 

Leisure programme/fringe events

Our Resort offers you a varied leisure programme and fringe events under competent supervision. In-formation on the individual activities is available on the notice screen at the inclined lift or in the sports office. Do not hesitate to contact our animation team in the sports office if you have any further questions. Phone no. 886.
Lockers
There are wardrobe rooms with toilets and changing facilities at the sports office in the valley and in the indoor swimming pool. In our lockers you can store valuables, clothes etc. You will need a coin of 0,50 cents to use them

 

Luggage

Please put your luggage outside your apartment door at the latest by 10 am on the day of your departure. The luggage of guests travelling by bus will be picked up by our porters without any prior notice and deposited in our luggage room. Guests travelling with their own car or who have booked transfers are kindly requested to inform reception about the time of luggage collection.

 

Lunch packages

Lunch packages may be ordered through our reception or directly from the head waiter in the dining room one day in advance.

 

Massages

Let yourself be spoilt by a pleasurable massage from our wellness team. Please contact our indoor swimming pool staff directly to arrange an appointment. Phone no. 884.

 

Mini Club «Givi»

Children between 4 and 7 years will be well looked after in the Givi Mini Club. For further details, please contact the sports office. Phone no. 886.

 

Midi-Club

Children between 8 and 12 years will have a lot of fun and activities at our Midi-Club.

 

Parking

The parking places in front of the reception are reserved for arriving and departing guests. We recommend parking in our car park or on the side roads along the main building which are secured with a barrier. The parking places are subjet to a fee and can be booked at the re-ception. The Resort management shall not be liable for parking damage or theft.

 

Payment

The chip on your bracelet allows you to pay all your orders in our Resort without cash. At the end of your stay, you will pay these together with your apartment bill by credit card.

 

Maxi-Club

Our teens (12 – 16 years) will find a varied programme at the Maxi-Club.

 

Opening hours

For information regarding all opening hours, please check our info channel no. 1 or ask our reception team.

 

Outdoor swimming pool

The outdoor heated swimming pool is in the valley of our Resort and can be reached by the inclined lift or by foot.

 

Pedal boats and canoes

Pedal boats and canoes can be rented for a fee from about June to about mid-September. Tickets are available in the sports office or in the Chiringuito Bar.

 

Picture postcards

You can get picture postcards as well as stamps for your holiday mail at our supermarket. For information re-garding the daily opening hours, please check our info channel no. 1.

 

Pool attendants

Our pool attendants are on duty at the pools every day and responsible for your safety.

 

Potable water

We recommend not to drink the tap water because of its chlorine and lime content and to get potable water filled in bottles.

 

Questionnaire

We value your opinion; it helps us to improve our servic-es for you. We kindly ask you to complete our question-naire and submit it to our main reception.

 

Reception

Our main reception is daily opened from 8 am to 10 pm: Phone no. 100.

Please contact our Security Service at any other time: Phone no. 686 962 988.

 

Resort bracelets

In order to guarantee your safety and to facilitate work for our staff we kindly ask you to visibly wear your Re-sort bracelets all the time.

 

Restaurants “Madrugada” at the beach

Culinary we spoil you in our restaurants by the beach from approx. April with Mediterranean cuisine and specialities from the region. Enjoy your meals with a wonderful view to the sea.

 

Safe

Every accomodation is equipped with a safe. We kind-ly ask you to lock up any valuables and larger cash amounts in this safe. The Resort management shall not be liable for any stolen objects.

 

Self-service laundry

In the area of the main building, there is a laundry avail-able with washing machines, tumble dryers and ironing boards. You can get the coins for the washing machines at the reception.

 

Shows

You can enjoy varied shows and entertainment music either in our Patio Bar or on our large stage in the val-ley, depending on the season. You can find information on the notice screen at the inclined lift or at the sports office.

 

Shuttle bus

The Resort’s own shuttle bus will bring you to Tossa de Mar and back. The timetable is available at the recep-tion.

 

Skate park

There is a public skate park on the camping site. Please inform yourself about the terms of use at the reception, the sports office or directly on site.

 

Sports office

Our sports office in the valley is available for reserva-tions of your sports activities and of sports equipment for mini golf, boccia, billiards, table tennis, soccer, basket and volley ball and many more. For information regarding the opening hours, please check our info channel no. 1. You can also make reservations by phone no. 886.

 

Supermarket

Potable water, fresh bread, foodstuffs as well as everything you need for daily use is available at our daily opened supermarket.

 

Stamps

In Spain, you can buy stamps at the post office. As an al-ternative, stamps are also available at our supermarket against payment in cash.

 

Telephone

Calls abroad can be made directly from your apartment. The telephone charges are payable at the reception be-fore your departure. You can get an outside line dialling 0 followed by the country code (e.g. 0044 for the UK) and the phone number (without 0). If you want to call another apartment, please dial its apartment number.

 

Tennis school

9 tennis courts, 6 of which with floodlight, can be re-served for a fee. There is a tennis taster course every week and a tennis tournament will be held in the Resort subject to a sufficient number of participants. Group lessons and private lessons can be booked from March to October for a fee. For further information and reser-vations, please contact the sports office. Phone no. 886.

 

Tours

Tours (Barcelona, Girona etc.) can be booked at our re-ception. Please ask for our offer.

 

Transfer

We will be happy to organise your transfer to Barce-lona or Girona airport. Please ask at the reception. Phone no. 100.

 

TV

Every apartment is equipped with a flat screen TV. You can watch international and national TV and radio pro-grammes via satellite.

 

Visitors’ tax

The mandatory visitors’ tax is EUR 0,50 per day/guest as of 17 years of age and will be charged to you at the end of your stay (maximum amount: EUR 4,20 per person/stay).

 

Waste Separation

We ask our guests to separate the waste in the apartment and throw it in the different coloured containers which are situated in the Resort:

Yellow: plastic bottles and aluminium cans

Blue: paper and carton

Green: glass bottles

Grey: residual waste

 

Water slide

During the season, the water slide is available every day for our young and old guests. Outside of the season, we kindly ask you to contact our pool attendant regarding the opening hours. We recommend to be always seated when sliding down the water slide.

 

Weekly markets

From 9 am – 1 pm

Sant Feliu de Guixols: Sundays

Tordera: Sundays

Blanes: Mondays

Lloret de Mar: Tuesdays

Tossa de Mar: Thursdays